FAQ’S

We carefully package all our hand-blown glass products with specialized materials to prevent damage during transit. For shipping, we work with trusted partners like DHL and Yurtiçi Kargo. For international shipments, we carefully pack our products in wooden crates to ensure maximum safety during transit. In the rare event of damage, please inspect the package upon delivery, and if there is any breakage, file a report with the courier. This report will allow us to process an exchange or refund without any issues.

If you’re unsatisfied with your order or if the item arrives damaged, you can return it within 14 days for a full refund or exchange. Please ensure the item is in its original packaging when returning. For Yurtiçi Kargo shipments, it’s important to check the item upon delivery. If any damage is found, a report with the courier is required for us to issue a replacement or refund.

For international orders, we use DHL, and shipping typically takes 3-4 business days. Domestic orders within Turkey are managed by Yurtiçi Kargo and typically takes 2-3 days. After shipping, you’ll receive a tracking number to monitor the progress of your delivery.

You can cancel or modify your order within 24 hours. After this period, the order may already be in processing, and changes might not be possible.

While our glassware is dishwasher safe, we recommend handwashing to preserve its brilliance. Avoid using harsh cleaning agents, and always use a soft sponge to prevent scratches.

Currently, we do not offer workshops or formal training sessions. However, this may be possible in the future. You can sign up to our newsletter to learn about important updates. Artists and designers who rent our studio can make small interventions during the production process, but this is not considered a training program.

Yes, we specialize in bespoke glass creations. Whether you’re an individual or a company, we can collaborate to design and produce hand-crafted, unique glass art pieces that reflect your vision.

Yes, we offer international shipping through trusted couriers like DHL. Shipping times vary depending on the destination, but most international orders arrive within 3-4 business days.

Due to the hand-blown nature of our glass, slight variations in color and form are to be expected. These variations make each piece unique, but we strive to ensure that the product closely matches the photos on our website.

For urgent orders, please contact us directly. We will do our best to accommodate your timeline, depending on the availability of the items and shipping schedules.

Yes, we offer gift wrapping for our glass products. You can also include a personalized message with your order, making it the perfect gift for any occasion.